Gas safety service standard

It is essential and indeed a legal requirement that we gain access to your property every 12 months to carry out a Gas Safety Inspection in your home. If you do not let us in, you are taking a risk not only with the law but potentially with your life.

What we’ll do and when we’ll do it

  • We will service gas appliances annually and provide a copy of the gas safety certificate to you
  • We will check and service smoke alarms and any carbon monoxide alarms
  • If we can not complete the repair at the first visit we will contact you within 24 hours with a follow up appointment. This will usually be to fit parts we have ordered to resolve the problem
  • We will install a carbon monoxide alarm for any property with an open flued gas appliance
  • Where your central heating fails and a repair can not be immediately undertaken, we will offer you temporary electric heaters
  • Our Gas Team will offer advice and/or assistance on the gas installation in your home
  • We will provide a specialist officer to assist customers with support needs during works

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