Equipment and adaptations service standard

If you are an older or disabled City West customer, our Equipment and Adaptations Service can help you remain independent in your own home. Our service is delivered through our in-house Equipment and Adaptations Team.

What we’ll do and when we’ll do it

  • We will complete all approved adaptations costing up to £1,000 in under 28 calendar days
  • We will complete all approved adaptations costing up to £6,000 in under 180 calendar days
  • We will carry out inspections on all major adaptations where access is granted
  • We will contact customers monthly via letter and telephone to keep them informed of waiting times. Where works take longer than 90 calendar days we will offer to update you through a home visit.

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