Leaseholder service standards

If you would like to discuss any aspect of our service provision and standards, lease information, major works consultation, service charge calculations or service charge payments, please contact us.

What we’ll do and when we’ll do it

We will:

  • Provide you with a receipt for all payments received
  • Provide you with accurate and timely information about estimated and actual service charges
  • Provide all new leaseholders with a welcome pack

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