Repairs service standards

Our service standards explain the level of service you can expect from us and what you should do if you need to request a repair.

What we’ll do and when we’ll do it

There are a variety of ways to access our service, making it easy to request a repair.

  • Our dedicated Service Centre will offer a 24 hour emergency
    repairs service, 365 days a year
  • We will check at least 10% of completed repairs to monitor the quality of the work
  • We aim to complete all categorised repairs first time
  • When you request a repair we will offer you a convenient appointment
  • We aim to complete repairs within publicised timescales
  • We will tell you if an appointment needs to be changed or cancelled and will provide you with a new appointment date

Email to a friend