Repairs service standards
Our service standards explain the level of service you can expect from us and what you should do if you need to request a repair.
What we’ll do and when we’ll do it
There are a variety of ways to access our service, making it easy to request a repair.
- Our dedicated Service Centre will offer a 24 hour emergency repairs service, 365 days a year
- We will check at least 10% of completed repairs to monitor the quality of the work
- We aim to complete all categorised repairs first time
- When you request a repair we will offer you a convenient appointment
- We aim to complete repairs within publicised timescales
- We will tell you if an appointment needs to be changed or cancelled and will provide you with a new appointment date