Right to Buy timescales

The service standards explain what you can expect as a customer when you access services.

The service standards were launched on 1st April 2017, following customer consultation through involved customer groups and surveys with other customers.

Below are the published timescales in which we will deliver our services, as referred to in the Service Standards. These relate to Right to Buy:

  • When you request a sales enquiry pack we will send you one within 5 working days.
  • We will provide you with a receipt within 5 working days of receiving your application.