Service Standards

Our Service Standards tell you what you can expect as a City West Housing Trust customer and the level of service you will get. The Service Standards are below:

  • Be polite and courteous when dealing with enquiries
  • Understand and respond to the different needs of individuals
  • Treat you and your home with respect
  • Observe your right to privacy
  • Keep you informed in ways which are easy to understand
  • Take ownership of a service request until it has been effectively delivered
  • Deliver services within published timescales