Service Standards Performance Summary

Performance for 90 Service Standards is reported for October to December 2016, Quarter 3, 2016/17. Of these 90 (100%) were met.

Full details of the service standards can be found by clicking on service standards in the useful links box.

During the same period 133 customer inspections were carried out. These inspections were across caretaking and cleaning, the relet standard, customer care, neighbourhood offices, service centre (mystery shops) and grounds maintenance. 100 per cent of the inspections met the agreed Standards.

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