Service Standards Performance Summary
Performance for 92 Service Standards is reported for January to March, Quarter 4 2016/17. Of these 90 (98%) were met. Two standards (2%) for Anti Social Behaviour were not met regarding being kept informed and closing the case due to reduced performance in customer satisfaction from recent survey results.
In total during 2016/17, three service standards have not passed. One neighbourhood standard in quarter 2 did not pass and two ASB standards in quarter 4 did not pass. Each of these standards have only not passed in one quarter.