- helping customers settle into their home, supporting them to contact utility suppliers, and liaising with other teams across the business about issues such as repairs and rent
- advice and assistence on furnishing their home
- support accessing medical and specialist services/agencies
- assistance in applying for benefits
- advice on budgeting, maximising income and managing rent arrears or other debts
Any customer deemed at risk of not sustaining their tenancy at sign up or currently struggling to maintain their tenancy can be referred to the service.